Return & Refund Policy | Medical Shop Bangladesh

At Medical Shop Bangladesh, every customer is our highest priority. We believe that a transparent and trustworthy Return & Refund Policy is the foundation of customer satisfaction and long-term trust. Our goal is to provide you with the highest quality healthcare and medical products, and to support you in every situation. However, due to the sensitive and specialized nature of medical products, our return and refund policy differs slightly from regular e-commerce stores. Please read this policy carefully before making a purchase, as completing an order means you have automatically agreed to the terms and conditions outlined below.

You may cancel your order within 7 (seven) days of placing it, without providing any reason. However, the final deadline for cancellation is 7 days from the date of delivery of the product to you or to your designated representative. After this period, no cancellation requests will be accepted. To cancel an order, please contact our customer service team immediately with your order number and cancellation request. Timely communication ensures a smooth and hassle-free cancellation process.

Return Eligibility

Not all products are eligible for return. Only items purchased at regular price qualify for return and refund consideration. Products bought during a sale or with a special discount are not eligible for refund. To qualify for a return, the following conditions must be met — the product must be unused and returned in its original packaging, all original tags, labels, and proof of purchase such as invoice or receipt must be included, and the return request must be submitted within 7 days of receiving the product. Any return request made after this window will not be accepted under any circumstances.

Non-Returnable Items

Due to strict health, hygiene, and patient safety regulations, certain medical products cannot be accepted for return under any circumstances. Disposable medical supplies such as syringes, needles, catheters, surgical gloves, and disposable masks are strictly non-returnable once delivered. Opened or used medicines, vaccines, or any pharmaceutical products cannot be returned as they pose a direct health risk. Medical support devices such as surgical support belts, back braces, knee caps, compression stockings, or any personalized orthopedic equipment that has been used once are not eligible for return. Diagnostic products including blood glucose meter strips, pregnancy test kits, and diagnostic kits cannot be returned once the seal has been broken. Custom-made or specially ordered medical equipment and gift cards are also non-refundable and non-returnable. Additionally, if a product is not in its original condition, has been damaged, or is missing parts due to customer negligence, it will not be considered for return or refund.

Return Process

To initiate a return, you must first contact our customer service team and obtain prior authorization. Returns sent without prior approval will not be accepted. Once authorized, securely package the item and send it to our address — Imran Home Care Ltd, House#2, 100 Feet Road, Madani Avenue, Natun Bazar, Vatara, Dhaka 1212. Please note that all return shipping costs and associated risks are the sole responsibility of the customer. We are not liable for items lost or damaged during return transit. We strongly recommend using a trackable and insured courier service to ensure safe delivery. No refund process will be initiated until the returned item is received and verified at our end.

Refund Process

Once we receive your returned product, our quality assurance team will carefully inspect and evaluate it to determine refund eligibility. If the return is approved, the refund will be credited to your original payment method. Typically, the refund process takes 7 to 14 business days to complete. However, depending on your bank or payment gateway, it may take up to 45 days in some cases. If you have not received your refund within the expected timeframe, please first check your bank account or card statement. If the issue remains unresolved, do not hesitate to contact our support team and we will assist you promptly.

Exchange Policy

We only offer exchanges for products that are defective or damaged at the time of delivery. To request an exchange, you must notify us within 48 hours of receiving the product and provide clear photographic evidence of the damage or defect. Once verified, we will arrange a pickup of the defective item and dispatch a replacement product to your address as soon as possible. Exchanges are subject to product availability.

Contact Us

For any questions, concerns, or assistance regarding our Return & Refund Policy, please do not hesitate to reach out to our dedicated customer service team. We are always here to help and committed to resolving your concerns quickly and effectively. Medical Shop Bangladesh — Your health is our mission.